We have two dedicated support sites for our self-published games, handling enquiries through a ticketed support system. Feel free to contact us through these sites if you are having difficulties with any of our games.
We aim to reply to support tickets with 48 hours, although this can be longer during busy periods.
To get support for the following games:
- Stronghold Crusader 2
- Space Colony: Steam Edition
- Space Colony HD
- Stronghold HD
- Stronghold Crusader HD
- Stronghold Crusader Extreme HD
Feel free to submit a support ticket to us at our dedicated support site. Alternatively, you can send an email to support ( at ) fireflyworlds.com
For support regarding Stronghold Kingdoms, please contact the Stronghold Kingdoms Support Team by submitting a ticket at support.strongholdkingdoms.com using your in game login details. Alternatively, you can send an email to support ( at ) strongholdkingdoms.com
PLEASE NOTE: If you are playing Stronghold Kingdoms via Aeria, Amazon, Arc or BigPoint, please click on Support at the bottom of the Stronghold Kingdoms client, register and login to Support using your newly registered email address and password. For specific problems with Bigpoint or Aeria please contact Support at Bigpoint or Aeria.
If you have a problem with a faulty or damaged disc, please return it to the store where it was purchased or contact the game’s publisher, details of which can be found on the game’s packaging.